ABOUT GIRL SCOUTS:
Are you mission-driven, looking to work in a dynamic team
environment, and influence the lives of girls? If so, take the time to
check out Girl Scouts of Western New York.
Since 1912, Girl Scouts has empowered girls to develop the skills and
the voice to become successful and productive citizens. Girl Scouting
builds girls of courage, confidence and character, who make the world
a better place.
If you’d like to be part of this exciting, empowering, and
valuable experience, we encourage you to apply. We look forward to
hearing from you!
In partnership with the Chief Administrative Officer, the Director of
Human Resources manages all aspects of the council’s day-to-day human
resources (HR) functions. This individual is tasked with supporting
the strategic business goals of GSWNY by directing the fulfillment of
organizational workforce needs in accordance with council policies and
current market trends. It is critical that this person have a strong
understanding of the federal, state and local legal landscape, as well
as have the ability to interact with all levels within the
organization, respond well to pressure, be resourceful and efficient,
and maintain a high level of professionalism and confidentiality. The
Director of Human Resources also serves as lead functional subject
matter expert, capable of independently and successfully navigating a
wide range of human resources responsibilities in order to support the
departmental, organizational and individual needs of the council.
- Directly implement and manage human resources programs, including
but not limited to: talent acquisition, staffing, employment
processing, payroll and group employee benefits administration,
401(k) administration, training and development, records management,
safety and health, employee relations and attending to employee
requests and support needs.
- Actively participation in the development of environments that
foster diversity, equity, inclusion, and access through words,
actions, and attitude. Participate as an active and contributing
member of the Council’s Diversity, Equity & Inclusion Committee.
- Manage employee benefits including agent and carrier selection,
enrollment, monthly administration, and invoice processing, as well
as COBRA benefits administration as needed.
- Oversee the organization and maintenance of all personnel records
for both current and past employees, ensuring the confidentiality of
sensitive employee information, as well as compliance with both
regulatory and data management guidelines.
- Successfully maintain, operate and utilize all aspects of the
Council’s HRIS and Payroll system (ADP Workforce Now) at an
expert-level, displaying mastery of applicable HR departmental
technology resources. Responsible for processing biweekly payroll,
ensuring accuracy and providing a high degree of customer service to
employees with payroll or system-related support needs.
- Manage an effective recruitment program and all aspects thereof,
including job postings and recruitment resources, employee
screening, new employee onboarding and orientation.
- Review HR and recruitment-related inboxes, ensuring employee
requests are prioritized effectively and answered promptly.
Coordinate with CAO as needed to ensure accurate response, as well
as to implement ongoing process improvement initiatives for department.
- Manage employee separation process, notices and related
documentation, as well as work with the Chief Administrative Office
to conduct exit interviews with departing individuals.
- Work to effectively measure and manage employee engagement on an
ongoing basis, such as annual performance management and reviews,
employee engagement surveys, Best Places to Work survey
participation and professional development.
- Interpret, administer, propose changes where necessary, and
publish Council employee policies and procedures. Responsible for
helping to ensure Council remains current and compliant in its
implementation of relevant employment laws.
- In partnership with Chief Administrative Office, helps to develop
and manage HR departmental budgets and corresponding resource
allocations, as well as track budget spending throughout the fiscal year.
- Independently manage and complete special projects by clarifying
project objective; setting timetables and schedules; conducting
research; developing and organizing information. Effectively manage
stakeholder expectations by communicating project status and issues;
resolving concerns; preparing reports.
- Prepare various Human Resources reports by collecting, analyzing,
and summarizing data and trends. Monitor and interpret various
market trends, providing recommendations on how Council might
implement new strategies where necessary or beneficial.
- Participate in the annual strategic planning process, making
recommendations on how the Human Resources Department can best
support the Council’s overall strategic goals, as well as maintain a
culture of continuous improvement aiming to best ensure employee
engagement, support and retention.
- Partner closely with CAO to ensure that council complies with
federal, state, and local legal requirements, including but not
limited to: studying new legislation; anticipating legislative
changes where possible; assisting CAO with enforcement of adherence
- Direct the ongoing maintenance of various policies and procedures,
such as the GSWNY Employee Handbook, Seasonal Staff Policies, Sexual
Harassment Prevention Policies, etc.
- Draft and maintain accurate job descriptions and organizational charts.
- Participate in development of department goals, objectives and systems.
- Design and deliver training sessions to Council employees where necessary.
- Communicate effectively with Staff Team in person, over Zoom/video
conference, telephone and email in a manner that instills trust and
represents both the HR department and the Leadership Team in a
positive and professional manner.
- Work with CAO on the evaluation of reports, decisions and results
of department in relation to established goals. Endeavor to identify
new approaches, policies and procedures to continually improve
efficiency of the department and services performed.
- Support Outdoor & Property Department with annual seasonal
camp employment initiatives through partnership with CAO and
Director of Camp Administration to direct recruitment and employment
efforts on an annual basis. Prepare offer letters, review and revise
annual seasonal new hire documents, oversee onboarding and
orientation of camp staff, including design and delivery of required
training sessions. Ensure seasonal staff are accurately reflected in
HRIS system. Process payroll for all seasonal staff throughout
summer camp season.
- Draft Human Resources documentation and communications, including
but not limited to: Offer Letters, FMLA required forms and qualified
leave letters, Job Descriptions, etc.. Review and revise templates
and HR documents when necessary to ensure current and compliant.
- Possess a profound understanding of the various types of qualified
leaves available to Council employees, as well as the applicable
leave requirements, processes and procedures. Be capable of
articulating and discussing leave needs and potential options with
employees seeking assistance. Prepare required documentation and
coordinate with CAO to ensure full compliance and appropriate
implementation of the various qualified leave processes and
procedures. Make recommendations to CAO, suggesting best method or
process available to employees seeking leaves. Work with the
required insurers and agencies to oversee leave process and assist
employees with navigation thereof.
- Help to facilitate both conflicts resolution and progressive
discipline processes, as well as direct employee counseling
protocols as needed.
- Support workplace investigations as needed in accordance with best
practices, ensuring property documentation and adherence to
appropriate protocols. Partner with CAO to collect information,
coordinate with legal counsel as needed, and devise effective strategy.
The above is in no way intended to be an all-inclusive list. Other
duties may be assigned as needed. GSWNY maintains the right to add,
change or alter the functions of this position at any time.
Experience & Qualifications:
- A bachelor’s degree or equivalent work experience is preferred;
- SHRM Certification preferred;
- Minimum of five years of Human Resources experience, preferably in
a manager-level role, displaying increasing responsibility.
- Intermediate to advanced-level experience with HRIS and payroll
systems. Experience using ADP Workforce Now preferred but not required.
- Ability to handle sensitive information and maintain confidentiality;
- Strong analytical skills and problem-solving abilities;
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel,
- Ability to project a high level of professionalism at all times;
- Capacity to network effectively and positively represent GSWNY in
the public arena;
- Ability to articulate organizational mission and its importance
with passion and conviction, and in a manner that resonates with the listener;
- Commitment to diversity and ability to interact with diverse populations;
- Strong time management skills with ability to work independently
and effectively prioritize duties and tasks in order to successfully
meet and manage multiple deadlines;
- Capacity to manage stress effectively and work well under pressure;
- Excellent oral and written communication skills and the ability to
- Proven capability to work in a collaborative, service-focused environment;
- Capacity to work well with others in a congenial and effective manner;
- Ability to effectively manage and foster relationships with
council staff, volunteers and within community;
- Subscribe to the principles of the Girl Scout Movement and become
a registered member of GSUSA;
- Successfully pass the required background checks at hire and thereafter;
- Maintain reliable transportation to and from home and work;
- Ability to meet the travel requirements of the position to conduct
- If travel is required, must possess a valid driver’s license, meet
minimum state auto insurance requirements, and meet the insurance
carrier’s requirements for coverage.
Hours & Travel:
- Occasional travel as needed to other offices and properties
throughout the nine counties our Council serves.
GIRL SCOUT MEMBERSHIP:
All Employees of Girl Scouts must maintain an active, annual
membership in Girl Scouts of Western New York. This membership must be
renewed annually, and all newly hired employees are expected to enroll
with GSWNY within the first 30 days of their employment.
Girl Scouts of Western New York offers competitive group health
benefits, 401(k) and various ancillary plan offerings, as well as
generous paid-time off and paid family leave to all full-time
employees, and anyone working 30 or more hours per week.
GSWNY is also very grateful to have many partnerships
offering special deals and incentives at local businesses to GSWNY
employees throughout Western New York.