Product Program Manager

  • Job Tracking ID: 512705-737624
  • Job Location: Rochester, NY
  • Job Type: Full-Time/Regular
  • Date Updated: July 21, 2020
  • Starting Date: ASAP



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Job Description:

 

 

Position Title: Product Program Manager

Reports To: Product Program Director

Department: Product Program & Customer Care

Status: Full-Time, Non-Exempt

Location: Rochester, NY

 

JOB DESCRIPTION

 

 

ABOUT GIRL SCOUTS:

Are you mission-driven, looking to work in a dynamic team environment, and influence the lives of girls? If so, take the time to check out Girl Scouts of Western New York.

 

Since 1912, Girl Scouts has empowered girls to develop the skills and the voice to become successful and productive citizens. Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

 

If you’d like to be part of this exciting, empowering, and valuable experience, we encourage you to apply. We look forward to hearing from you!

 

 

POSITION SUMMARY:

The Product Program Manager will provide support and direction for volunteers, parents and girls in successfully implementing the product sales programs. Ensures product program implementation, supports the council’s program plan and budget and is consistent with GSUSA guidelines, incorporates designated leadership outcomes and supports council strategic business objectives. They will also work in conjunction with the Customer Service team to provide an exceptional level of customer care for both internal and external customers, creating a customer-centric environment.

 

ESSENTIAL FUNCTIONS include the following duties; other duties may be assigned as needed by the Girl Scouts of Western New York:

 

  • Recruits, trains, and oversees a core team of volunteers to manage area product program including the utilization of a product program database and for members of the product program task group.
  • Ensure volunteers have the tools needed to support their troops. Attend and assist at trainings to coordinate service unit materials.
  • Responsible for input on volunteer personnel functions to include re-appointment to positions
  • Manage product materials and inventory; coordination distribution to Service Units; oversee Rochester Cookie Cupboards.
  • Proficient with training volunteers in both product program software and knowledgeable in the membership database.
  • Manages logistics of product distribution. Works with assigned staff in reconciling cupboard and warehouse inventories
  • Accurately operates the point-of-sale computer system, including opening, individual transactions and closing. Completes the daily close out and monthly reporting. Process incoming mail when needed
  • Work with cross-functional team to determine or develop innovative strategies to ensure effective volunteer support and girl engagement
  • Works in partnership with the council’s marketing/communications staff to disseminate information to the community about Girl Scout product programs.
  • Works with the Finance Department as well as parents, volunteers and staff to coordinate all troops ACH payments, and collections. Process initial collection communications and letters to appropriate parties. Logs debt into appropriate software platforms (Baker Software & Membership Software).
    • Flexibility of schedule and willingness to travel to accommodate product program, retail and service unit support.
  • Work with the Product Program Director to ensure program deadlines are met.
  • Oversees the day-to-day product program logistics and training; ensures the accuracy of all product program transactions and the safeguarding of assets; works with other assigned staff in accomplishing assigned tasks.
  • Support Customer Care & Retail Team during peak season.
  • Answer and resolve inquiries by clarifying desired information; researching, and exploring answers and alternative solutions; implementing solutions; escalating unresolved questions. Provides solutions from the Volunteer Systems through Case Management following script.
  • Enhances organizational reputation with knowledge of council programs, events and FAQ’s.

Experience and Skills:

EXPERIENCE & QUALIFICATIONS:

 

  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections.
  • Demonstrates ability to work under minimal supervision and take initiative in making decisions
  • Excellent interpersonal, written and oral communications skills.
  • Computer literacy, with ability to produce reports & evaluations of the various programs.
  • Ability to maintain a professional calm demeanor and positive attitude
  • Ability to learn, understand and apply the case management system
  • Demonstrated ability to operate point of sale computer, handle monies, and keep accurate records
  • Prior customer service, call center experience preferred
  • Knowledge of Microsoft Office, Word, Excel & Outlook
  • Bachelor’s degree in marketing, business management or related area preferred. Equivalent work experience may be considered.
  • Passion for the Girl Scout Mission.
  • Assure confidentiality with supervisor, staff, volunteers and visitors.

 

 

HOURS:

  • 37.5 hours per week. Must be available to work extended hours including evenings, and Saturdays (9a - 12p)

 

 

GIRL SCOUT MEMBERSHIP:

All Employees of Girl Scouts must maintain an active, annual membership in Girl Scouts of Western New York. This membership must be renewed annually, and all newly hired employees are expected to enroll with GSWNY within the first 30 days of their employment.

 

Job Benefits:

BENEFITS:

 

Girl Scouts of Western New York offers competitive group health benefits, 401(k) and various ancillary plan offerings, as well as generous paid-time off and paid family leave to all full-time employees, and anyone working 30 or more hours per week. 

 

GSWNY is also grateful to have several partnerships with local businesses throughout Western New, offering special deals and incentives to GSWNY employees and members.

 

 

EQUAL OPPORTUNITY EMPLOYMENT:

Girl Scouts of Western New York celebrates diversity in all forms and is committed to creating an inclusive, collaborative and supportive environment for all.  All employment decisions are based qualifications, merit, performance and the needs of the organization.  As an equal opportunity employer, GSWNY does not discriminate on the basis of any qualified applicant’s race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status or any other groups or persons protected by federal, state or local law.

 

EQUAL OPPORTUNITY EMPLOYMENT:
Girl Scouts of Western New York celebrates diversity in all forms and is committed to creating an inclusive, collaborative and supportive environment for all.  All employment decisions are based qualifications, merit, performance and the needs of the organization.  As an equal opportunity employer, GSWNY does not discriminate on the basis of any qualified applicant’s race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status or any other groups or persons protected by federal, state or local law.


WHY NOT VOLUNTEER?!:
If this role is not quite what you are looking for, but you are still interested in being part of the Girl Scouts of Western New York community, why not become a volunteer?  We are always looking for adult volunteers to help us bring our program to girls in our communities, where we strive to build girls of courage, confidence, and character who make the world a better place!  For more information on becoming a GSWNY volunteer , please visit our website at: https://www.gswny.org or email Customer Care at customercare@gswny.org   We look forward to hearing from you!